Choose between Dedicated Oxfred Support for proactive 24/7 monitoring, maintenance and support of your environment, or On Call for ad-hoc support on a pay as you go plan.
Dedicated
- Full management of your Private Cloud environment, including patch management and anti-virus
- 24/7 support, triage and engagement of issues.
- 24/7 proactive management & monitoring.
OnCall
- 24/7 general or emergency
- On Call Oxfred Support.
- Pay as you go
- Assistance within 15 minutes for critical issues.
Oxfred Support™DEDICATED | Oxfred Support™ONCALL | |
|---|---|---|
| Virtual Infrastructure, with managed hypervisor | ✔ | ✔ |
| Physical Infrastructure | ✔ | ✔ |
| Compute, Storage and Network management | ✔ | ✔ |
| Service Availability and Performance SLAs | ✔ | ✔ |
| Provisioning SLAs | ✔ | ✔ |
| Phone and internet based access to Oxfred Support | ✔ | ✔ |
| Proactive triage of issue severity | ✔ | ✔ |
| Incident Management and escalation | ✔ | ✔ |
| Incident Response 24×7 | ✔ | ✔ |
| Infrastructure 24×7 Monitoring & Alerting (Availability, Reachability and Performance) | ✔ | ✔ |
| Infrastructure 24×7 Response (Availability, Reachability and Performance) | ✔ | ✔ |
| Server 24×7 Monitoring & Alerting (Availability, Reachability and Performance) | ✔ | + |
| Server 24×7 Response (Availability, Reachability and Performance) | ✔ | + |
| Guest VM operating system management | ✔ | + |
| Operating System Documentation | ✔ | + |
| Managed Windows and Linux Operating System Patching | ✔ | + |
| Managed Windows Antivirus | ✔ | + |
| Client VPN (5 users) | ✔ | + |
| Unlimited Domain Name Management | ✔ | + |
+ Additional Cost Option