AWS Enterprise Supporthttp:\/\/aws\/amazon.com\/premiumsupport\/enterprisesupport\/<\/td> *Access to Oxfred Support may include contact restrictions<\/p>\n\n\n\nMonitoring & Issue Resolution<\/strong><\/th>Oxfred Support\u2122 Dedicated<\/strong><\/th>Oxfred Support\u2122 Optimised<\/strong><\/th><\/tr><\/thead>24 x 7 Monitoring of services including notifications by email, SMS as selected by the customer<\/td> 24 x 7 Host down response<\/td> 24 x 7 Application and database monitoring<\/td> 24 x 7 Proactive troubleshooting and escalation<\/td> Incident resolution and problem analysis<\/td> 99.95% claimable uptime (cloud infrastructure)<\/td> Governance & Change Control<\/strong><\/th>Oxfred Support\u2122 Dedicated<\/strong><\/th>Oxfred Support\u2122 Optimised<\/strong><\/th><\/tr><\/thead>Best practices identity access and permission management, certified and audited to AWS Best Practices standards<\/td> Security certifications and compliance<\/td> Best practices AWS account configuration<\/td> Security group and virtual network management<\/td> Administration<\/strong><\/th>Oxfred Support\u2122 Dedicated<\/strong><\/th>Oxfred Support\u2122 Optimised<\/strong><\/th><\/tr><\/thead>Provisioning, configuration and deployment management<\/td> Server storage and database snapshots (EBS & RDS)<\/td> Convenient billing reports, cost summaries, and cost centre aggregation into a single invoice in AUD or USD<\/td> Operating system management<\/td> Automated patch management<\/td> Proactive Application and Database service monitoring, alert management, and reporting<\/td> Cloudwatch performance monitoring & alert management and reporting<\/td> Best Practices AWS CloudTrail configuration for tracking & auditing<\/td> Advisory<\/strong><\/th>Oxfred Support\u2122 Dedicated<\/strong><\/th>Oxfred Support\u2122 Optimised<\/strong><\/th><\/tr><\/thead>Event management<\/td> Advanced AWS Operational Intelligence on usage, performance, governance and cost<\/td> Customised incident response process development and maintenance*<\/td> Custom patch management*<\/td> Change control process development and maintenance*<\/td> * Complex environments or requirements may require professional service fees<\/p>\n\n\n\nOptimisation<\/strong><\/th>Oxfred Support\u2122 Dedicated<\/strong><\/th>Oxfred Support\u2122 Optimised<\/strong><\/th><\/tr><\/thead>Analyse and optimise infrastructure<\/td> Cost optimisation<\/td> Policy and governance-based reporting<\/td> Scheduled actions (backup, power off\/on, scale<\/td> Identify ways to increase reliability and efficiency<\/td> *Monthly allocation of hours available for use across the items listed above and many more<\/p>\n","protected":false},"excerpt":{"rendered":"
Oxfred Support TM provides two distinct support models (Dedicated and Optimised) so that you can select the most appropriate one for your AWS environment(s). Oxfred Support Features for all customers: Support & Incident Response Oxfred Support\u2122 Dedicated Oxfred Support\u2122 Optimised 24x7x365 support from 100% certified AWS engineers Phone and internet based access to\u00a0Oxfred Support\u2122 Mission… Read More »Oxfred Support for AWS Features<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"neve_meta_sidebar":"","neve_meta_container":"","neve_meta_enable_content_width":"","neve_meta_content_width":0,"neve_meta_title_alignment":"","neve_meta_author_avatar":"","neve_post_elements_order":"","neve_meta_disable_header":"","neve_meta_disable_footer":"","neve_meta_disable_title":"","_themeisle_gutenberg_block_has_review":false,"_ti_tpc_template_sync":false,"_ti_tpc_template_id":"","footnotes":""},"class_list":["post-414","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/oxfred.com\/index.php\/wp-json\/wp\/v2\/pages\/414","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/oxfred.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/oxfred.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/oxfred.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/oxfred.com\/index.php\/wp-json\/wp\/v2\/comments?post=414"}],"version-history":[{"count":1,"href":"https:\/\/oxfred.com\/index.php\/wp-json\/wp\/v2\/pages\/414\/revisions"}],"predecessor-version":[{"id":415,"href":"https:\/\/oxfred.com\/index.php\/wp-json\/wp\/v2\/pages\/414\/revisions\/415"}],"wp:attachment":[{"href":"https:\/\/oxfred.com\/index.php\/wp-json\/wp\/v2\/media?parent=414"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
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