{"id":420,"date":"2024-03-13T13:55:24","date_gmt":"2024-03-13T13:55:24","guid":{"rendered":"https:\/\/oxfred.com\/?page_id=420"},"modified":"2024-03-13T13:55:24","modified_gmt":"2024-03-13T13:55:24","slug":"oxfred-private-cloud-support-options","status":"publish","type":"page","link":"https:\/\/oxfred.com\/index.php\/oxfred-private-cloud-support-options\/","title":{"rendered":"Oxfred Private Cloud \u2013 Support Options"},"content":{"rendered":"\n<p>Choose between Dedicated Oxfred Support for proactive 24\/7 monitoring, maintenance and support of your environment, or On Call for ad-hoc support on a pay as you go plan.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Dedicated<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Full management of your Private Cloud environment, including patch management and anti-virus<\/li>\n\n\n\n<li>24\/7 support, triage and engagement of issues.<\/li>\n\n\n\n<li>24\/7 proactive management &amp; monitoring.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">OnCall<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>24\/7 general or emergency<\/li>\n\n\n\n<li>On Call Oxfred Support.<\/li>\n\n\n\n<li>Pay as you go<\/li>\n\n\n\n<li>Assistance within 15 minutes for critical issues.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><th><br>Oxfred Support\u2122DEDICATED<\/th><th>Oxfred Support\u2122ONCALL<\/th><\/tr><tr><td>Virtual Infrastructure, with managed hypervisor<\/td><td>\u2714<\/td><td>\u2714<\/td><\/tr><tr><td>Physical Infrastructure<\/td><td>\u2714<\/td><td>\u2714<\/td><\/tr><tr><td>Compute, Storage and Network management<\/td><td>\u2714<\/td><td>\u2714<\/td><\/tr><tr><td>Service Availability and Performance SLAs<\/td><td>\u2714<\/td><td>\u2714<\/td><\/tr><tr><td>Provisioning SLAs<\/td><td>\u2714<\/td><td>\u2714<\/td><\/tr><tr><td>Phone and internet based access to Oxfred Support<\/td><td>\u2714<\/td><td>\u2714<\/td><\/tr><tr><td>Proactive triage of issue severity<\/td><td>\u2714<\/td><td>\u2714<\/td><\/tr><tr><td>Incident Management and escalation<\/td><td>\u2714<\/td><td>\u2714<\/td><\/tr><tr><td>Incident Response 24\u00d77<\/td><td>\u2714<\/td><td>\u2714<\/td><\/tr><tr><td>Infrastructure 24\u00d77 Monitoring &amp; Alerting (Availability, Reachability and Performance)<\/td><td>\u2714<\/td><td>\u2714<\/td><\/tr><tr><td>Infrastructure 24\u00d77 Response (Availability, Reachability and Performance)<\/td><td>\u2714<\/td><td>\u2714<\/td><\/tr><tr><td>Server 24\u00d77 Monitoring &amp; Alerting (Availability, Reachability and Performance)<\/td><td>\u2714<\/td><td>+<\/td><\/tr><tr><td>Server 24\u00d77 Response (Availability, Reachability and Performance)<\/td><td>\u2714<\/td><td>+<\/td><\/tr><tr><td>Guest VM operating system management<\/td><td>\u2714<\/td><td>+<\/td><\/tr><tr><td>Operating System Documentation<\/td><td>\u2714<\/td><td>+<\/td><\/tr><tr><td>Managed Windows and Linux Operating System Patching<\/td><td>\u2714<\/td><td>+<\/td><\/tr><tr><td>Managed Windows Antivirus<\/td><td>\u2714<\/td><td>+<\/td><\/tr><tr><td>Client VPN (5 users)<\/td><td>\u2714<\/td><td>+<\/td><\/tr><tr><td>Unlimited Domain Name Management<\/td><td>\u2714<\/td><td>+<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p>+ Additional Cost Option<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Choose between Dedicated Oxfred Support for proactive 24\/7 monitoring, maintenance and support of your environment, or On Call for ad-hoc support on a pay as you go plan. Dedicated OnCall Oxfred Support\u2122DEDICATED Oxfred Support\u2122ONCALL Virtual Infrastructure, with managed hypervisor \u2714 \u2714 Physical Infrastructure \u2714 \u2714 Compute, Storage and Network management \u2714 \u2714 Service Availability and&hellip;&nbsp;<a href=\"https:\/\/oxfred.com\/index.php\/oxfred-private-cloud-support-options\/\" class=\"\" rel=\"bookmark\">Read More &raquo;<span class=\"screen-reader-text\">Oxfred Private Cloud \u2013 Support Options<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"neve_meta_sidebar":"","neve_meta_container":"","neve_meta_enable_content_width":"","neve_meta_content_width":0,"neve_meta_title_alignment":"","neve_meta_author_avatar":"","neve_post_elements_order":"","neve_meta_disable_header":"","neve_meta_disable_footer":"","neve_meta_disable_title":"","_themeisle_gutenberg_block_has_review":false,"_ti_tpc_template_sync":false,"_ti_tpc_template_id":"","footnotes":""},"class_list":["post-420","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/oxfred.com\/index.php\/wp-json\/wp\/v2\/pages\/420","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/oxfred.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/oxfred.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/oxfred.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/oxfred.com\/index.php\/wp-json\/wp\/v2\/comments?post=420"}],"version-history":[{"count":1,"href":"https:\/\/oxfred.com\/index.php\/wp-json\/wp\/v2\/pages\/420\/revisions"}],"predecessor-version":[{"id":421,"href":"https:\/\/oxfred.com\/index.php\/wp-json\/wp\/v2\/pages\/420\/revisions\/421"}],"wp:attachment":[{"href":"https:\/\/oxfred.com\/index.php\/wp-json\/wp\/v2\/media?parent=420"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}